At CozyHeatBag, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make purchases.

Information We Collect

When you interact with our website, we may collect personal information, including:

• Personal Identifiers: Name, email address, phone number, shipping and billing address, payment information.
• Payment Details: Credit card information, billing address, and other relevant payment details.
• Usage Data: Information on how you interact with our site, such as IP address, browser type, device information, and browsing activity.
• Cookies: We use cookies to improve user experience, analyze site traffic, and personalize content. You can control your cookie preferences through your browser settings.

How We Use Your Information

The information we collect is used for various purposes, including:

• Order Processing: To process and fulfill your orders, provide shipping updates, and respond to your customer service inquiries.
• Marketing and Promotions: With your consent, we may send you promotional emails, product updates, and special offers.
• Site Improvements: We analyze user behavior on our website to enhance the functionality and user experience.
• Legal Compliance: We may use your data to comply with applicable laws or legal requests.

How We Protect Your Information

We implement a range of security measures to ensure your data remains safe. This includes encryption, secure payment gateways, and limiting access to sensitive information within our team.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist with business operations such as payment processing, shipping, and marketing, but only to the extent necessary to provide our services.

Your Rights

• Access & Correction: You have the right to access and correct any personal information we hold about you.
• Opt-out: You can unsubscribe from our marketing emails at any time.
• Data Deletion: You may request that we delete your personal data, subject to certain legal exceptions.

For any inquiries or concerns regarding your privacy, please contact us at [email protected].