We want you to be completely satisfied with your purchase at CozyHeatBag. If for any reason you’re not happy with your order, our return policy is designed to make the process easy and hassle-free.

Return Window

We offer a 30-day return window from the date of purchase for most products. If you wish to return an item, please ensure that it is returned in its original condition and packaging.

Eligibility for Returns

To be eligible for a return, your product must meet the following criteria:

• The item must be in unused and undamaged condition.
• The product must be returned with all of its original packaging.
• You must provide proof of purchase, such as an order confirmation or receipt.

Non-Returnable Items

Some items are non-returnable due to hygiene reasons, such as:

• Used heating pads or hand warmers.
• Customized products (e.g., personalized items).
• Any products that have been opened or used.

Return Process

To return an item, follow these simple steps:

1. Contact Us: Reach out to us at [email protected] with your order number and reason for the return.
2. Return Authorization: Once we receive your return request, we will provide you with a Return Authorization (RA) and instructions on how to return the product.
3. Pack & Ship: Carefully pack the product in its original packaging and ship it back to us using a trackable shipping method. You are responsible for return shipping costs unless the item is defective.
4. Refund: Once we receive and inspect the returned product, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

Refunds

Refunds will be processed after the returned product is received and inspected. Shipping fees are non-refundable, and the return shipping costs may be deducted from your refund unless the return is due to a defective or damaged product.